Returns & Exchanges
At Igloo®, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day return window for unworn items in their original packaging. We strive to make the return process as seamless as possible to ensure your shopping experience remains effortless.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the unworn garments with original tags attached into the shipping box and include your packing slip.
Attach the Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing