Frequently Asked Questions
Everything you need to know about shopping with Igloo®.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I initiate a return or exchange?
We offer a 30-day return policy on all unworn items with original tags. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label.
Are your materials sustainably sourced?
Yes, Igloo® is committed to ethical fashion. We use 100% organic cotton and recycled polyester in our core collections to minimize our environmental footprint.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your package in real-time.
Do you offer a size guide?
Absolutely. Each product page features a detailed size chart with exact measurements in both inches and centimeters to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.